Frequently Asked Questions

Basic Information…

  • If I’m interested in training, what is the best way to get started?
    • New clients interested in bringing their dog for training or daycare must scheduled an evaluation with our trainers first. This is so we can determine that the services you’re interested in are in fact the best direction to go for your dog’s needs.
  • What happens during dog daycare?
    • Dogs play and socialize together in a safe and controlled environment for a majority of the day. Most dogs are on leash during Daycare to ensure a controlled environment, not only to wear them out physically, but to create even more mental stimulation, which is more exhausting for them.
  • I’m experiencing biting and aggression with my dog, what would be the best training to sign up for?
    • A evaluation would need to be scheduled for any dog showing this type of behavior. Our trainers may recommend Board & Train for the dog’s training plan to have more success in changing the dog’s behavior and correcting the aggression issues. Any dog showing this type of behavior is going to require a more lengthy and costly rehabilitation plan.
  • What should I bring if my dog is coming for boarding?
    • The only required item to bring is enough food for your dog for the duration of its stay with us. Clients are welcome to bring pillows, blankets, toys, etc., if they feel it will make their dog more comfortable during its stay with us.
  • What group training classes do you offer, if any?
    • We currently offer 4 different training classes that cover leash training, handler skills, behavior correction, and more. Each class is catered to specific dog age groups and specific training techniques. See our services page for more information!
  • What grooming services do you offer?
    • We offer a Bath Only service that includes a bath, ear cleaning & nail trimming. As well as a Full Groom service that includes a cut, bath, ear cleaning & nail trimming. See our services page for pricing and more details.

Scheduling Services…

  • If I have never done boarding or daycare with your facility before, can I just drop off my dog or do I have to schedule it?
    • All services need to be scheduled in advance so that our trainers and staff know how to best care for your dog while it’s with us. It helps us keep our staff safe, as well as provide the best experience for your dog and the other dogs at our facility.
  • How far in advance do I need to schedule services for my dog?
    • Our schedule fills up fairly quickly and we cannot guarantee availability if services are scheduled within a few days. Preferred scheduling time is 3-4 weeks in advance.
  • If I need to pick up my dog later in the evening, is that an option?
    • Pick-up time is from 4-6pm. Dog pick-ups after 6pm are not approved due to our group classes being held in the evenings and our boarding dogs needing care before our staff leaves for the day.
  • Is it possible for me to drop my dog off after 9am for daycare?
    • Dogs coming for daycare must be here before 9am. Allowing a dog to enter daycare after it has already begun can be a safety issue for all the dogs and staff involved.
  • How much does it cost for me to board my dog?
    • Boarding is $40 a day. This covers the amount of care that we put into each dog while at our facility. We take pride in the amount of time and care each dog receives, and that takes time and effort on behalf of our staff. Dogs are let out of their kennel every hour to hour and a half, minimum. Meaning, they are getting out of their kennel anywhere from 8-10 a day for potty breaks, play time, walks, and more! Regardless of taking up a kennel space, it’s the care that we provide that makes it worth the cost!
  • If something comes up and I need to schedule next day services, can I do that?
    • Scheduling next day services is possible, but we cannot guarantee availability. Scheduling services as far in advance as possible is preferred.

Other…

  • It’s been a couple of years since I last came to your facility for anything. Can I still schedule daycare?
    • Due to new policies that started on March 1, 2019, clients that we have not worked with for a few years must schedule a Private Daycare session for their dog so we may evaluate it’s behavior and make sure it would be a good fit with our other daycare dogs.
  • Where can I get the proper training tools to ensure training happens at my home and not just at your facility?
    • We provide most of our clients with the necessary training tools they will need to implement training in their home. We sell collars, leashes, muzzles, and more to help with training. It is not recommended for clients to go online and purchase such items without receiving the proper training themselves on how and when to use such tools. Often times, it is the owner who needs the training more than the dog!
  • Can I schedule an evaluation for a trainer to come to my house if I don’t live in Athens?
    • All evaluations take place at our training facility so that our trainers can work with the dog for an extended period of time without any additional distractions that might occur in the home. Once the evaluation is completed, we may then schedule for our trainers to travel for private training sessions. They will travel up to an hour outside the Athens, OH area for an additional $25-35 travel fee.
  • How long does training take?
    • Our training plans are customized to each dog. Training for some dogs may take a day or two, and others may take years. Our trainers will work with you to achieve goals set for your dog and recommend a timeline to reach those goals.
  • If I can’t schedule an evaluation during office hours, can I schedule something in the evenings or on the weekends?
    • Evaluations are scheduled Monday – Friday, allowing our trainers select times on the weekends to travel for private training sessions or other appointments. Because of the time needed evaluating a dog, we need a full day for it to be at our facility to determine the best course of action for training.
  • What if I’m not happy with the services I have received?
    • If you feel like our services did not meet your expectations, please contact us and ask for Rosanne Eigel. We care about the overall experience and outcome of our services and will do everything we can to make things right.

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